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Online security still a prime concern for Americans, finds Mintel - Fear of identity theft grows even as companies try to reassure consumers |
| 7/28/2008 3:19:21 PM |
| Chicago (July 9, 2008)—New research from Mintel shows that Americans are increasingly worried about the safety of their identities and financial information online. In a recent consumer survey, Mintel found that two-thirds of adults (65%) are more concerned about online security now than they were five years ago. Over a quarter (28%) of respondents to Mintel’s survey say... Read More |
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U.S. Postal Service Delivers Record-Breaking Performance - Postal customers receiving historic levels of delivery service |
| 7/28/2008 1:45:18 PM |
WASHINGTON D.C. — National on-time performance scores for the delivery of First-Class Mail set another new record for highest level of service during the third quarter of fiscal year 2008.
National overnight delivery service climbed a full percentage point from the previous fiscal quarter, reaching an average of 97 percent on-time delivery, the highest score ever achieved... Read More |
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Postal Service Explores Options for ‘Green’ Delivery Fleet |
| 7/28/2008 1:43:53 PM |
| IRVINE, CA — The U.S. Postal Service plans to identify new, more environmentally friendly vehicle technologies that are less dependent on petroleum-based fuel sources to replace the 195,000 neighborhood delivery vehicles of its total 220,000 vehicles, the world’s largest civilian fleet. Today’s announcement came during a ceremony in which General Motors presented a... Read More |
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Direct Marketers Continue to Scale Back Hiring |
| 7/21/2008 6:27:30 PM |
OWATONNA, MN- The direct marketing employment outlook has taken a turn for the worse with employers planning more cutbacks in hiring this summer, according to the latest Bernhart Associates employment survey.
“This represents the sixth quarter in a row in which employers have told us they plan to fill fewer jobs,” said Jerry Bernhart of Bernhart Associates Executive Search,... Read More |
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Shipping Savings, Solutions Ready for ‘eBay Live!’ |
| 7/1/2008 3:10:03 PM |
U.S. Postal Service Helps eBay Shippers Save Money, Log on for Discounts
WASHINGTON, DC — The U.S. Postal Service has one question for the anticipated 10,000 small business owners attending eBay Live! 2008 in Chicago: “What are you paying for shipping?”
The Postal Service is the title sponsor of eBay Live! 2008. Through a series of workshops, labs and presentations,... Read More |
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Postal Service Restructures Major Functions |
| 7/1/2008 2:38:38 PM |
Shipping Services, Customer Relations Lead Changes
WASHINGTON, DC – In a dramatic realignment of several of its core functions, the Postal Service today moved to position the organization to capitalize on new competitive opportunities and significantly enhance the vision of its customer outreach.
The realignment creates two new strategic focal points, the first grouping all... Read More |
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Study Shows How Customers Rate Call Centers by Industry |
| 7/1/2008 2:03:02 PM |
Issue Resolution Drives Loyalty, Retention, Satisfaction, according to CFI Group’s Contact Center Satisfaction Index
Offshore Contact Centers Improve But Fall Short, As Language Barriers Affect Problem Solving
The ability of Customer Service Representatives to resolve customer issues is the most critical driver of customer satisfaction, loyalty, and word of... Read More |
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